Post Go-Live Hypercare

We understand that the successful implementation of new technologies, processes, or systems is just the beginning of your journey toward operational excellence.

That's why, at IRCG, we offer comprehensive post-implementation support services to ensure that your organization continues to thrive and succeed long after the initial implementation phase.

We provide full-scale customer support taking into account the specific individual requirements of each customer: business consulting, technical support, software updates, and development of local product modifications.

Functional Support

Application administration activities including user experience support, tools usage efficiency, and knowledge share

Technical Support

Proactive technology checks, general maintenance, and database management to keep your system healthy and performing

Incident Management

Rapid Troubleshooting of system and application-related issues against guaranteed Service Level Agreements (SLAs).

Release Testing

Product release testing to advise impacts of patch updates and major releases prior to promotion to production. Advice on new features and functionality

Operational Support

Support with routine application changes such as the modification of business rules, revising reports, updating workflows and modifying forms

Change Management

Dynamic minor and major application change control, facilitation of full change process; from CAB to Build, SIT and UAT and promoting from development to production

Business Line Support

Access to our Service Desk via ticketing system, email and telephone including the option of tailored critical period cover outside of standard business hours

Environment & Hosting

Management of applications and infrastructures in the Cloud, ensuring high availability and support at both the application level and the server side

OUR APPROACH

Our approach to post-implementation support is focused on providing ongoing assistance, guidance, and maintenance to help you optimize and maximize the benefits of your new solutions. We are dedicated to being your trusted partner in addressing any challenges, issues, or opportunities that may arise post-implementation, ensuring a smooth and successful transition.

POST GO-LIVE SERVICES WE OFFER

1. Technical Support: Providing expert technical assistance to troubleshoot and resolve any issues or concerns related to the implemented solutions.

2. User Training and Coaching: Offering continued training programs and coaching sessions to support end-users in maximizing the functionality and efficiency of the new systems.

3. System Upgrades and Enhancements: Managing system upgrades, updates, and enhancements to ensure that your solutions remain up-to-date and aligned with your evolving business needs.

4. Performance Monitoring: Monitoring the performance and usage of implemented solutions to identify areas for improvement and optimize system functionality.

5. Issue Resolution: Promptly addressing and resolving any issues or challenges that may arise post-implementation to minimize disruptions and maintain operational continuity.

6. Best Practices Guidance: Providing guidance on best practices and strategies for leveraging the implemented solutions to drive business growth and success.

KEY BENEFITS

• Ensured continuity and stability in your operations by having expert support available to address any post-implementation issues.

• Enhanced user adoption and satisfaction through ongoing training and coaching programs that empower employees to utilize the solutions effectively.

• Up-to-date, regular system upgrades and enhancements that keep your solutions aligned with industry standards and best practices

• Improved system performance and efficiency through proactive monitoring and optimization efforts

• Minimized downtime and disruptions by addressing issues promptly and effectively, ensuring business continuity

• Long-term success by leveraging expert support and guidance to maximize the value of your implemented solutions

OUR EXPERTISE

With a team of experienced support specialists, technical experts, and customer service professionals, we bring a wealth of knowledge and expertise to our post-implementation support services. Our dedicated team is committed to providing exceptional support, proactive problem-solving, and continuous improvement to help your organization thrive and succeed post-implementation.